Document Viewer user guide (for OS X)

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3.1 Messages of Viewer

This section describes the Viewer messages.


Failed to connect to the server. Please check your internet connection.

Action
Check the network connection. If it is available, try again after a while. If you still run into the same error, contact the file owner.

Failed to connect to the server. Please check SSL certification is correct.

Action
Check if you install an SSL certificate for the connecting server.

Failed to allocate memory. Probably Free Memory is not enough.

Action
Close other applications, and try again.

Application has received invalid response or connection timeout.
Please open this document again after a moment.

Action
Try again after a while.

Application has received invalid response or connection was timeout.
Please open this document again after a moment.

Action
Try again after a while.

Failed to resolve server address. Please ask to system administrator whether server is enabled.

Action
Check if the server is running.

There was canceled connection with server.

Action
Try again after a while.

This document has been expired.

Action
Contact the file owner.

You could not get an authentication token. Probably application has received invalid response or connection timeout. Please open this document again after a moment.

Action
Try again after a while.

Please check your Caps Lock key, and enter again.

Action
Check your Caps Lock key, and enter the correct password.

The specifed password is wrong. Please enter again.

Action
Check your Caps Lock key, and enter the correct password.

Failed to open the document. Please enter password again.

Action
Check your Caps Lock key, and enter the correct password.

Authentication failed because the specified id or password is wrong.

Action
Enter the correct id or password.

The specified id or password is wrong.

Action
Enter the correct id or password.

Please enter user ID.

Action
Please enter user ID.

Please enter password.

Action
Please enter password.

Failed to open this document. Because this document has been revoked.

Action
Contact the file owner.

You failed to authenticate to proxy server. Probably your ID or Password is wrong.

Action
Enter the correct authentication ID and password for the proxy server.

Failed to create temporary file.

Action
Check whether system drive has sufficient free disk space.

Failed to open this document. Because this document is not supported by this application.

Action
Contact the file owner.

Failed to open the document because of wrong watermark settings.

Action
Contact the file owner.

An internal error occurred.

Action
Contact the file owner. File owner contacts user support for Viewer.

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If you see the message other than listed above, contact user support with its error code (xxx, yyy).